What to Expect at a Veterinary Appointment
Knowing what you should be able to expect from your first appointment with Mountainaire Animal Clinic will help to make this process much more pleasant for you and your companion.
We ask that our patients arrive at least 10 minutes early in order to fill out our New Patient Form. If you would like to save some time, you will also be able to complete our New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will walk through your pet's medical history with you and discuss any health issues they may be experiencing. You will also have a chance here to ask any questions you have.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
Mountainaire Animal Clinic is proud to serve members of the Rock Springs community with compassion and expertise. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about client education, preventive care, and providing comprehensive care to Rock Springs animals, from dogs and cats to large animals and exotics.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away. If your pet's emergency occurs outside of our regular hours, call us to request our on-call after-hours emergency services.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, exotic pets such as birds, rabbits, reptiles and rodents, and large animals like cattle, goats, sheep and horses.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
For all emergency examinations, we require a deposit be paid upfront. Once we have examined your pet, we will be able to provide you with an estimate of cost for treatment.
There is an additional fee associated with our on-call after-hours veterinary care. Ask for more information when you call us to request after-hours emergency services.
If further hospitalization, diagnostics or surgery are required after your initial critical care treatment, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.